Tips for Increasing Clicks (and Calls)

When we help a client plan and design a new website, the big goals are generally to make the site mobile responsive and search-engine friendly. But there are a couple of more subtle considerations that can make a big difference – and can translate into more clicks, calls and new business.

Clear Calls-To-Action
Some website visitors like to explore – to delve into a few of your top pages and perhaps beyond. Others come to get your contact info and get out. And still others look for direction. They gaze at your site and then ask themselves, “What next?”

The answer is a clear “Call-to-Action”. A big button, for example, that says “Contact Us Now” or “Speak to a Representative”. These turn window-shoppers into buyers. So make sure you use buttons on your pages to prompt visitors to click-through. Use them throughout your site to help guide visitors to what they should do next.

Visual Hierarchy

Newspapers (and news sites) put the big news up top – “above the fold” (or “above the scroll”) – and the lesser stuff down below. This lets readers know what the editors think is most important. It also grabs attention, and “sells” the news (and the newspapers).

The same principal applies to your website. It’s why most website home pages these days feature a “hero” image or slider and the top, generally with large call-out headlines and links. It lets visitors know what is most important – whether it’s a key service you provide, or a recent accomplishment you want to promote.

Consider applying this principal on all pages of your site – using large, clear headlines and top paragraphs that clearly describe the focal point of the page. And remember: clarity = comfort = clicks!

Don’t Fear the Scroll

The conventional wisdom in website design used to be that people don’t like to scroll down the page. The mantra was “keep it above the fold” – a term borrowed from the newspaper biz, where editors place the most important stories at the top of the front page.

That’s not the case anymore, at least in web design. And we have mobile devices to thank (or blame, if you prefer) for it. Phones have small screens, and scrolling is part of the deal – plus, it’s just a swipe of a finger on a phone or tablet. This forced web developers to rethink the user experience, and it became vertical.

This shift to vertical ushered in elements like the “sticky nav” (where a minimized version of the top navigation bar stays on screen as you scroll down) and the “hamburger menu” (the stacked horizontal-bar nav icon). These and other elements became part of “responsive design” – where the website interface rearranges and resizes so you can view it in an optimal way on a mobile device.

Search Engine Optimization (SEO) was another factor in this shift to scrolling. Back in the day, it used to be okay to have a way-cool Flash animation as the only feature on your home page. Over the years, Google changed all that – with its bots seeking out relevant, and fresh, content on your home page. So developers sought to place keyword-rich text and properly tagged headings and images.

And larger desktop screens also played a part. There was simply more real estate to fill, presenting options and challenges. Couple that with the need to design so that the large desktop view can elegantly size down to an attractive and usable mobile view. There’s a lot going on!

The net effect is that today’s websites fill the screen and they scroll. Users have come to know and expect that more content lies below. So when thinking about the look and user interface of your next website… don’t fear the scroll!

Posted by: Chrein.com Categories: Design